At Cura Homecare, we are passionate about what we do. From our helpful planners to our team of fully qualified tradespeople—including decorators, tilers, plumbers, electricians, carpenters, roofers, landscapers, and more—we are dedicated to exceeding expectations every day.
With our customer focused ethos and over two decades of industry experience, we aim to provide solutions that are reliable, professional, and tailored to your needs. Let us handle your property maintenance so you can focus on what matters most.
Why Choose Cura Homecare?
We pride ourselves on delivering a personal, reliable, and transparent service that makes property maintenance stress-free and efficient. Here’s why clients across all sectors choose Cura:
- Efficient Quoting: Works requests are logged the day they are received and quoted within 72 hours.
- Swift Booking: Once approved, works are booked within 24 hours, with a confirmation sent immediately.
- Tailored Solutions: We handpick operatives to match the exact requirements of every job.
- Quick Turnaround: From receipt of a request, we can be onsite within 5-7 days, with options for faster response times if required.
- Comprehensive Reporting: Within 24 hours clients receive a completion summary report, including detailed before, during and after photos, notes and customer sign-off.
- Reactive and Out-of-Hours Support: With our robust reactive maintenance capabilities, including an out-of-hours (OOH) service, we respond promptly to emergencies and urgent repairs, ensuring your property is back to full functionality as quickly as possible.
On-Site Excellence
- Proactive Job Management: Every job is actively managed to ensure consistent quality, smooth progress, and same-day intervention if necessary.
- Client Transparency: Clients receive a personal login to track project progress, view photos and notes, and access customer sign-offs and satisfaction surveys.
Our Approach
- Skilled and Reliable Operatives: Our highly trained, uniformed, and ID-badged Cura operatives are carefully selected based on their expertise and matched to each job through our unique Skill Set Matrix. This ensures the right person is assigned to every task. They are equipped with a PDA device, enabling live updates and communication throughout the day.
- Live System for Immediate Action: Every work instruction is logged into our live system as soon as it’s received, allowing us to contact clients within 48 hours and ensure real-time updates. Our system tracks all jobs from start to finish, providing instant access to progress, photos, and customer sign-off.
- Snapshot Updates: Upon job completion, we send a Snapshot Update within 24 hours. This update includes reports, photos, customer feedback, and sign-off, all accessible through the client portal. It’s accompanied by an intuitive, icon-driven feedback survey to continually improve our services based on your needs.
- Quality Control in the Field: Our operatives are supported by site visits from our Quality Control Managers. These visits ensure the highest standards are maintained, with real-time updates from the PDAs feeding back into our system for ongoing review and adjustment.
- Instant Response to Feedback: If any feedback is less than satisfactory, our CRM system is instantly alerted via the operatives’ PDAs. We can then contact the client directly to resolve any concerns, ensuring issues are addressed in real-time.
- Tailored Invoicing with Live Data: Our invoices are transparent and tailored to client needs, including time-stamped on-site/off-site records, live purchase order details, and materials used—all available through the client login.
- Collaboration Through Live Communication: We believe in partnering with our clients, through consistent live communication and the use of our advanced systems.