Cura Homecare

Case Study

‘Micro’ cracking

‘Micro’ cracking is a term used within the industry to describe a defect within the flooring/ceiling construction that when floors are walked across the plasterboard ceiling ‘cracks’ and ‘creaks’ below.

‘Micro’ cracking

This can be extreme and has been described as “when my partner walks around upstairs, it sounds like the ceiling is going to fall in”…

There has been many different suggested ‘solutions’ across our client base of national house builders throughout the UK, some request floors to be screwed down every 150mm for 18mm and 200mm for 22mm, ceilings screwed up every 200mm, expansion joints cut to perimeters, floors pulled up and additional timbers inserted to ‘stiffen up floors and ceilings down and a whole system of  ‘resilient bar’ fitted from below.

As you can imagine, costs and success vary…. Hugely. Mostly, repairs are successful for a while and creaking tends to return. If done properly, additional floor supports, and ‘resilient bar’ works 100% but again the disruption to the homeowner and cost to the builder can be huge.

We have known maintenance contractors suggest and install both methods without even investigating the root cause and resulting costs of 10k and upwards per plot PLUS homeowners moved out to hotels has been inflicted upon ‘trusting’ clients.

Often there are localised repairs to stud walls, loose joist hangers, even as recently discovered, a loose ‘bath’ was causing the creaks so a full investigation is recommended to ensure that any ‘less invasive’ methods can be used before homeowners are disrupted.

However, in the case of ‘Micro Cracking’ we have discovered an alternative method that has had, to date, an increased success rate at a fraction of the costs involved in the other methods listed above.

This method costs on average £1,500.00 + VAT per room (average size). There may be an additional cost of making good to ceiling below but only if tapes and nail pops have been disturbed by the original micro cracking as this process does not affect the ceilings below.

The costs are based on 2 Carpenters working on one room to lift up the existing carpet and underlay, set aside and cut access panels in the chipboard flooring along the full length of the room going against the run of the joists to enable the installation of ‘2-inch x 1 inch’ triangular shaped timber extrusions alongside the bottom of each of the joists at the plasterboard/timber junction within the floor void. This extrusion is glued with D4 wood glue and pinned in place. New floor panels are then fitted with again, D4 glued and screwed ‘kiln dried’ timber noggins to ensure that these panels in turn do not cause any creaks. This ‘extended landing’ for the plasterboard is now 2 inches of additional timber ‘extrusion’ plus the original base of the joist bound together with D4 glue and pins. The results can be staggering and compared to the work involved with the other solutions listed above; it’s quicker, relatively clean and each room can be completed in 1 day so that the homeowner is not inconvenienced for long period.

There are however other reasons for creaking and cracking that range from wall to floor plate movement, pipe movement and deflection of the joists due to the nature of modern new build construction, this can be identified during our survey.

“Paul Kneller and Nick Button have been here this week resolving our bad micro cracking issues.
The end result is beyond our expectations and both Paul and Nick were very professional in their approach and obviously very knowledgeable in their field.
Please thank them on our behalf for all their hard work, they are to be thoroughly recommended.”

Many thanks
Karen and Richard – West Durrington

Proud of my new home

"I wanted to provide some feedback on the progress of my home.  When I took the keys to the plot is was, quite frankly, a mess.  The work to get the house to an acceptable standard is coming along nicely and the lads are doing a very good job.  The top floor is done and I am very happy with how it looks now they have worked their magic.  I can only imagine how much work they have had to put in filling and sanding the countless glaringly obvious trowel marks and tiger stripes in the plaster but they’ve done a fantastic job. It was even commented by a member of the **********  team that it would be easier to completely re-skim the whole house as the plaster was that bad.  I was quick enough to find fault so its only fair that I also pass comment when a job has been completed to a good standard. Initially I did not want my friends and family to see my brand new ********** home as it was embarrassingly bad but I am confident that once the work has been completed I will be able to invite people round and be proud of my new home." Thank you to John and Carl.

Ciaran

Cura Homecare
2019-05-23T14:28:26+01:00

Ciaran

"I wanted to provide some feedback on the progress of my home.  When I took the keys to the plot is was, quite frankly, a mess.  The work to get the house to an acceptable standard is coming along nicely and the lads are doing a very good job.  The top floor is done and I am very happy with how it looks now they have worked their magic.  I can only imagine how much work they have had to put in filling and sanding the countless glaringly obvious trowel marks and tiger stripes in the plaster but they’ve done a fantastic job. It was even commented by a member of the **********  team that it would be easier to completely re-skim the whole house as the plaster was that bad.  I was quick enough to find fault so its only fair that I also pass comment when a job has been completed to a good standard. Initially I did not want my friends and family to see my brand new ********** home as it was embarrassingly bad but I am confident that once the work has been completed I will be able to invite people round and be proud of my new home." Thank you to John and Carl.

Very professional and courteous

"This is just an appreciation email for Mr. Kevin Strain. On behalf of Cala homes, he was working at my property. I find him very professional and courteous. The quality of word he did is really good. There is some bits of work needed to be done in coming weeks. Would request you to please assign him for the work that needs to be done in my property"

M R Sood

Cura Homecare
2019-05-23T15:15:20+01:00

M R Sood

"This is just an appreciation email for Mr. Kevin Strain. On behalf of Cala homes, he was working at my property. I find him very professional and courteous. The quality of word he did is really good. There is some bits of work needed to be done in coming weeks. Would request you to please assign him for the work that needs to be done in my property"

How professional and courteous…

"I just wanted to send you a quick email to let you know how professional and courteous Tony has been the last few days. Not only is his work exceptional but I had all trust in him in leaving him in my home. Every day Tony was at least 20 minutes early sitting outside waiting for me to come out and get him, he has been great. Please thank Tony for his hard work and all his effort." Well done to our operative Tony Black, keep up the good work!
Cura Homecare
2019-05-23T15:08:59+01:00
"I just wanted to send you a quick email to let you know how professional and courteous Tony has been the last few days. Not only is his work exceptional but I had all trust in him in leaving him in my home. Every day Tony was at least 20 minutes early sitting outside waiting for me to come out and get him, he has been great. Please thank Tony for his hard work and all his effort." Well done to our operative Tony Black, keep up the good work!

We are happy with the cleaning

Just to say we are happy with the cleaning of the rendering now that it has dried out. We would like Glen from Cura to be told - he took great pride in doing it.

Elaine 

Cura Homecare
2019-07-02T14:34:28+01:00

Elaine 

Just to say we are happy with the cleaning of the rendering now that it has dried out. We would like Glen from Cura to be told - he took great pride in doing it.

An amazing job

I just wanted you to pass on our thanks to Lee the decorator that has been here for the past 3 days, he has done an amazing job and was a pleasure to deal with and went out of his way to match the paint colours.

Nicole Glendennan

Cura Homecare
2019-07-02T14:32:38+01:00

Nicole Glendennan

I just wanted you to pass on our thanks to Lee the decorator that has been here for the past 3 days, he has done an amazing job and was a pleasure to deal with and went out of his way to match the paint colours.

Very impressed

The Technician’s and Rob have now left and the cleaners are busy in the house. I just wanted to drop you a line to say that I have been very impressed with Mike and the other Technician all week. They arrived on time every day, worked hard, worked clean and were perfectly accommodating and courteous at all times. It is finally a relief to have a positive experience with **** Homes after all this time. I hope you are able to pass my thanks and regards onto the Technician’s and their management team.

Steve Hawkins

Cura Homecare
2019-07-02T14:31:41+01:00

Steve Hawkins

The Technician’s and Rob have now left and the cleaners are busy in the house. I just wanted to drop you a line to say that I have been very impressed with Mike and the other Technician all week. They arrived on time every day, worked hard, worked clean and were perfectly accommodating and courteous at all times. It is finally a relief to have a positive experience with **** Homes after all this time. I hope you are able to pass my thanks and regards onto the Technician’s and their management team.

Fantastic job today, professional and organised

“Matt done a fantastic job today, professional and organised. He ensured that once he finished he provided an explanation as to when bath could be used etc. Cleaned up fully once he was done for the day.”
Cura Homecare
2019-05-23T15:15:56+01:00
“Matt done a fantastic job today, professional and organised. He ensured that once he finished he provided an explanation as to when bath could be used etc. Cleaned up fully once he was done for the day.”

Very efficient…

“Very efficient and completed the work to a very good standard. very happy with the result Also enabled a second job, which had been missed from the job schedule, to be completed at the same time which was very helpful. This is for both Neil James & Tony Ringer”

S Bennett  - Home owner

Cura Homecare
2019-05-23T14:26:51+01:00

S Bennett  - Home owner

“Very efficient and completed the work to a very good standard. very happy with the result Also enabled a second job, which had been missed from the job schedule, to be completed at the same time which was very helpful. This is for both Neil James & Tony Ringer”

I would happily recommend Cura

"We are residents at 14 Sunflower Street and I wish to give credit where it is due. Dan attended our property on the 10th and 11th April to remedy an ongoing snag that had already been bodged three times before. Not only are we impressed with Dan’s punctuality and professionalism but his entire attitude to work is commendable. He was extremely pleasant and polite, giving time to get the job done perfectly. I truly cannot fault him and only hope he is given the recognition he deserves. It was a big job that was finished to a very high standard, to the point that you could never guess there was any problems beforehand. I would happily recommend Cura based on Dan’s performance and skill and he is a credit to your company!"

Mr and Mrs Alosta

Cura Homecare
2019-05-23T15:16:42+01:00

Mr and Mrs Alosta

"We are residents at 14 Sunflower Street and I wish to give credit where it is due. Dan attended our property on the 10th and 11th April to remedy an ongoing snag that had already been bodged three times before. Not only are we impressed with Dan’s punctuality and professionalism but his entire attitude to work is commendable. He was extremely pleasant and polite, giving time to get the job done perfectly. I truly cannot fault him and only hope he is given the recognition he deserves. It was a big job that was finished to a very high standard, to the point that you could never guess there was any problems beforehand. I would happily recommend Cura based on Dan’s performance and skill and he is a credit to your company!"

Strong Minds

Mental Health can affect anyone!  It has no preference on who it targets. Maybe you? Maybe your colleague? Cura fully supports a mental health initiative encouraging open, honest and supportive colleague relationships.  Recognising and helping any issues in ourselves and in others, reaching out with tools provided through our partnership with Strong Minds.
“It’s okay not to be okay”


Cura Homecare
5
2020-01-15T11:11:54+00:00
Mental Health can affect anyone!  It has no preference on who it targets. Maybe you? Maybe your colleague? Cura fully supports a mental health initiative encouraging open, honest and supportive colleague relationships.  Recognising and helping any issues in ourselves and in others, reaching out with tools provided through our partnership with Strong Minds. “It’s okay not to be okay”

Micro cracking

“Paul Kneller and Nick Button have been here this week resolving our bad Micro-cracking issues.
The end result is beyond our expectations and both Paul and Nick were very professional in their approach and obviously very knowledgeable in their field.
Please thank them on our behalf for all their hard work, they are to be thoroughly recommended.”


Karen and Richard - West Durrington

Cura Homecare
2020-11-16T15:19:54+00:00

Karen and Richard - West Durrington

“Paul Kneller and Nick Button have been here this week resolving our bad Micro-cracking issues. The end result is beyond our expectations and both Paul and Nick were very professional in their approach and obviously very knowledgeable in their field. Please thank them on our behalf for all their hard work, they are to be thoroughly recommended.”

I would recommend Cura…

“I am just writing to give feedback on snagging work Cura done on behalf of Barratt homes. The work is of really high standard and it seems my flooring issues have been sorted. The two guys on site  Matt and Mark were very professional and kept me informed of there progress and what they intended to do next. They were very polite and on time every morning.  Having strangers in your house is never a pleasant experience but I felt confident enough to trust them on their own.  Simon was here to check up on them a couple of times and took a keen interest in their work.  It is reassuring to know that the boss does care. All in all I would recommend Cura and especially Matt and Mark to my friends and family.”
Cura Homecare
2019-05-23T15:08:16+01:00
“I am just writing to give feedback on snagging work Cura done on behalf of Barratt homes. The work is of really high standard and it seems my flooring issues have been sorted. The two guys on site  Matt and Mark were very professional and kept me informed of there progress and what they intended to do next. They were very polite and on time every morning.  Having strangers in your house is never a pleasant experience but I felt confident enough to trust them on their own.  Simon was here to check up on them a couple of times and took a keen interest in their work.  It is reassuring to know that the boss does care. All in all I would recommend Cura and especially Matt and Mark to my friends and family.”

Work is finished to a very high standard

I have just used your services via Bloor homes and a gentleman from your company has been to our property for 4 days to fit a new shower tray. I would like to say how polite and respectful he was within our property. He would arrive on time and if early would not knock the door until his specified time, always kept us up to date with work, always took his shoes off, would address me with madam and any work mess was cleaned immediately. The work is finished to a very high standard and I really have not met such a polite person ever!! He’s truly an asset to your company.

Denise Ferguson

Cura Homecare
2019-07-02T14:33:35+01:00

Denise Ferguson

I have just used your services via Bloor homes and a gentleman from your company has been to our property for 4 days to fit a new shower tray. I would like to say how polite and respectful he was within our property. He would arrive on time and if early would not knock the door until his specified time, always kept us up to date with work, always took his shoes off, would address me with madam and any work mess was cleaned immediately. The work is finished to a very high standard and I really have not met such a polite person ever!! He’s truly an asset to your company.

Pseudomyxoma Survivor Charity

Pseudomyxoma Survivor is a small charity with a big heart. Run entirely by volunteers, the charity's aims can be summarised as support, awareness and research for the rare cancer pseudomyxoma peritonei (or PMP) and other appendix cancers.

Cura Homecare
5
2020-01-15T11:02:44+00:00
Pseudomyxoma Survivor is a small charity with a big heart. Run entirely by volunteers, the charity's aims can be summarised as support, awareness and research for the rare cancer pseudomyxoma peritonei (or PMP) and other appendix cancers.
5
2
Cura Homecare

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